Cancellation & Refund

Cancellations and refunds are subject to the below stated terms:

1) It is essential that the order can be processed within 24 hours of the order being placed. Refund charges of 5% will apply per order.

2) The customer can cancel an order by e-mail at [email protected] with the Subject: "Cancellation Request" and specifying in the mail:

I. Order ID
II. Reasons for Cancellation

3) In case of cancellation, Luxus Chocolates will refund the payment to the same card/account/medium used to make the purchase

4) Refunds will be processed within seven to ten working days of the cancellation date.

5) Any changes, cancellations, refunds, or any other options made to the customer are at the sole discretion of Luxus Chocolates.